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DO YOU HAVE A COMPLAINT?

We regret that. Please send us a message
via our online complaint form.

Our Complaints Team will find a solution!

Complaint

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Contact details

We are already a customer (Mercedes ServiceCard, OMNIplus, UTA)*

NoYes

Customer No.*

MsMrMx

First name*

Last name*

Company name*

Postal code*

City*

Country*

Telephone*

Email address*

Reason for complaint

Multiple reasons can be given.

The workshop invoice is missing

Payment has already been sent to the workshop (include proof)

Rebate agreement not applied (include proof)

Service agreement not applied (include proof)

Guarantee agreement not applied (include proof)

No corresponding repair order issued

Company name on invoice incorrect

Other (Please leave a message!)

Message

UTA Statement

Invoice number*

Disputed amount

Workshop invoice

Invoice number

Item

Description

Invoice number

Item

Description

Invoice number

Item

Description

File upload

Please upload all documents relevant to your complaint. Permissible file formats: pdf, jpg, png (each no larger than 2MB, upload of multiple files possible).

I agree to the applicable Privacy Policy.*

Fields marked with * are mandatory.

Privacy Statement

Provider and Legal Notice

Provider and Privacy

» Legal notice » Privacy statement

Mercedes ServiceCard GmbH & Co. KG
Mainparkstr. 2
63801 Kleinostheim
Germany
Phone: +49 6027 509-567
E-mail: info@mercedesservicecard.com

Represented by the CEO: Christian Velleuer
Court of Registry Aschaffenburg, HRA 3663.
VAT reg. no.: DE208243217

The personally liable shareholder is Mercedes ServiceCard Beteiligungsgesellschaft mbH with registered offices in 63801 Kleinostheim, Aschaffenburg Court of Registry, HRB 7900, represented by the CEO Christian Velleuer.