Fast help
in the event of a breakdown
Simple handling
during workshop visit
The free ServiceCard.
So you can concentrate on your business.
Fast help
in the event of a breakdown
Simple handling
during workshop visit
Card acceptance in Albania, Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Northern Macedonia (OSC), Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom.
If you are travelling in Europe, things have to happen quickly in the event of a breakdown. A foreign workshop, language problems abroad or missing cash - no problem with the Mercedes ServiceCard! And what's more: with the card, the processing fee is waived in the Mercedes-Benz Trucks Service24h partner network.
You can handle necessary maintenance, repairs or the purchase of replacement parts, especially on long trips abroad, without cash using the card. The purchase of safety-relevant materials, lubricants and operating fluids is also covered by the ServiceCard.
With the customer portal, you have access to your card data and invoices at all times and can manage your service cards conveniently and digitally.
Exact customer data is a prerequisite for correct invoicing. You will receive a statement of costs every 14 days if you use the card. The invoice is available for download in the customer portal. All services purchased with your card are settled centrally.
Special agreements and service contracts with Daimler Truck are also taken into account.
What if there are discrepancies in an invoice?
We relieve you of this administrative burden after a tour. We take care of the clarification of your complaint with the workshop carrying out the work.
1
Your driver reports a breakdown to the Mercedes-Benz Trucks Service24h Hotline.
2
Your card data is automatically available to the emergency service centre. In this way, immediate authorisation can take place.
3
Thanks to this payment protection, the roadside assistance mechanic can head out immediately and provide help.
When using the card your invoice address and accompanying information such as the VAT ID are automatically transmitted to the workshop carrying out the work. Best conditions for correct invoicing - and you getting back on the road quickly. The workshop issues the invoice to your company and sends the original invoice to Mercedes ServiceCard (MSC). You will then receive a invoice every 14 days for the workshop services provided (> download in the customer portal) and pay this amount directly to MSC.
Mercedes-Benz Trucks Service24h is always at your side in the event of a breakdown - whether with or without ServiceCard. A service fee of €80 (net) is charged per breakdown. This fee is waived for owners of a Mercedes ServiceCard within the Mercedes-Benz Trucks service network.
We also recommend using the free Mercedes ServiceCard if you obtain additional services from Daimler Truck or have concluded additional contracts. In the event of a breakdown in particular, there are services that are not covered by the contract content.
You decide how many cards you want to order for your fleet. In principle, one service card per customer is sufficient. In the event of a breakdown or when using workshop services, it is sufficient to provide the card number in order to identify you as a customer. The card and customer data stored in the system are automatically available to the emergency service centre or the repair workshop.
The service card is for free use in the Mercedes-Benz Trucks Service24h and workshop network. With the upgrade to a fuel card, you can also refuel and pay tolls without cash. Request your non-binding offer here.
