Reliable help on the road.
So you can concentrate on your business.
Get back on the road quickly with the free ServiceCard.
In almost 40 European countries, we support Mercedes-Benz Trucks customers in the event of a breakdown or when obtaining workshop services. The uncomplicated use of your ServiceCard simplifies processing in the Mercedes-Benz partner network.
We have your back and ensure cashless on-the-road service for your fleet.
Help in the event of a breakdown:
Mobility around the clock.
Simple handling in the event of an emergency.
If you are travelling internationally, things have to happen quickly in the event of a breakdown. A foreign workshop, language problems abroad or missing cash - no problem with the Mercedes ServiceCard! Your driver reports a breakdown to the Mercedes-Benz Service24h Hotline. Your card data is automatically available to the emergency service centre. In this way, immediate authorisation can take place. Thanks to this payment protection, the roadside assistance mechanic can head out immediately and provide help.
With the use of your ServiceCard, the usual handling fee in Service24h is waived. You reduce your downtime and save time and money.
Technology under control:
Pay for workshop services without cash.
With more than 2700 authorised service partners.
You can handle necessary maintenance, repairs or the purchase of replacement parts, especially on long trips abroad, without cash using the card. The purchase of safety-relevant materials, lubricants and operating fluids is also covered by the ServiceCard.
This means greater safety and flexibility for you and your driver.
14-day collective invoices minimise administrative effort
Accurate customer data is a prerequisite for correct invoicing. Twice a month, you will receive a cost statement from our processing partner UTA when you use the card. All services purchased with your card are billed centrally. Special agreements and service contracts with Daimler Truck are also taken into account.
More transparency for your fleet management
The clear cost statements offer you full transparency and control over all line items. Your administrative effort afterwards is significantly reduced. And if there is ever a reason for complaint, we will take care of it.
Cashless through Europe with the ServiceCard
Be worry-free on the road with your Mercedes-Benz truck. Always.
Apply for the card now and handle your next workshop visit or breakdown easily via the Mercedes ServiceCard.
Your advantages at a glance:
- Cashless settlement of workshop bills throughout Europe
- More security for your driver, as no cash needs to be carried.
- Fast roadside assistance with Mercedes-Benz Service24h
- Stress-free subsequent settlement
- In the event of a complaint: uncomplicated handling via Mercedes ServiceCard
- No service fee for use of Service24h
Frequently asked questions
What happens if I use my card to pay my breakdown or workshop bill?»
When using the card or providing the card number and the expiry date of your Mercedes ServiceCard, your invoice address and accompanying information such as the VAT ID are automatically transmitted to the workshop carrying out the work. Best conditions for correct invoicing, and you getting back on the road quickly. The workshop issues the invoice to your company and sends the original invoice to our billing partner UTA. You will then receive a (collective) invoice from UTA every 14 days for the workshop services provided and pay this amount directly to UTA.
I have a breakdown. What do I do if I do not possess a Mercedes ServiceCard?»
Mercedes-Benz Service24h is always at your side in the event of a breakdown - whether with or without ServiceCard. The workshop service provided is always invoiced via our partner UTA. A service fee of €80 is charged per breakdown. This fee is waived for owners of a Mercedes ServiceCard within the Mercedes-Benz service network.
I have concluded a Mercedes-Benz ServiceContract. Do I still need a ServiceCard?»
We also recommend using the free Mercedes ServiceCard if you obtain additional services from Daimler Truck or have concluded additional contracts. In the event of a breakdown in particular, there are services that are not covered by the contract content.
Do I need a service card for each vehicle? Does my driver have to carry the card with him at all times?»
You decide how many cards you want to order for your fleet. In principle, one service card per customer is sufficient. In the event of a breakdown or when using workshop services, it is sufficient to provide the card number and the expiry date in order to identify you as a customer. The card and customer data stored in the system are automatically available to the emergency service centre or the repair workshop.
Can I also pay for fuel and tolls with the service card?»
The service card is for free use in the Mercedes-Benz Service24h and workshop network. With the upgrade to a fuel card, you can also refuel and pay tolls without cash. Request your non-binding offer here.