We are happy to help!

Your home dealer takes care of your fleet.
We take care of all questions concerning your ServiceCard.
 

Q&A

You need support. We will find a solution.

If you have any questions about card matters, you are in good hands with us.
Both when on the road and when dealing with organisational issues in the aftermath of a card use.

Frequently asked questions.

Can I use the card throughout Europe? 

The free ServiceCard can be used nationwide, nationally and throughout Europe on your runs at authorised Mercedes-Benz Trucks partners in 36 countries*. It facilitates on-the-go services especially when you have a breakdown or workshop visit outside your home dealer network.

*Albania, Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Northern Macedonia (OSC), Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom

Is applying for and using the Mercedes ServiceCard really free of charge?

Yes. The ServiceCard is available to you free of charge. No fees are charged for the use of the card either.

With the fuel card, customer-specific surcharges apply for refuelling and additional services. You can request these from the UTA Customer Service (+49 6027 509-660). UTA Edenred is our processing partner and provider of the fuel card with additional services.

I already possess a Mercedes ServiceCard. How can I also use the card for refuelling and tolls in future? 

A prerequisite for the use of refuelling and additional services is a contract with our partner UTA Edenred. Request your offer for a fuel card right here. We will be happy to advise you on the possibilities for an individual service package.

What requirements do I have to fulfil to apply for the service card? 

As a commercial vehicle customer, you must have at least one Mercedes-Benz truck in your fleet. Apply for your free service card right here.

What happens after the application is submitted? 

Upon receipt of the fully completed and signed online application, the data is checked. Correct data entry is important for correct invoicing. 
To be able to use the card in the Daimler Truck service network, a one-time registration in the customer portal is required. After successful data verification, you will automatically receive a registration link.

How long will it take before I can use the card for cashless payments on the road?

Upon receipt of the fully completed and signed online application, the data is checked. Correct data entry is important for correct invoicing. 
To be able to use the card in the Daimler Truck service network, a one-time registration in the customer portal is required. After successful data verification, you will automatically receive a registration link.

Please register on the portal and confirm your company and contact details. You can then also create additional users for your company. In future, you will be able to view your customer number and cards on the portal and download existing invoices.

When and how often will I receive an invoice for my workshop services and/or additional services?

Whenever you use your service card, MSC creates your settlements on the 15th day and at the end of the month. You can download this in your inbox in the customer portal.

Can I view my invoice(s) online?

Your invoices are available for download in the customer portal.

DO YOU HAVE MORE QUESTIONS?

Please send us a message!
Our international customer service team will be happy to help you.

Open contact form

In case of a complaint, you can complain about your MSC settlements directly in your account in the customer portal.

Customer service

Any questions? We are there for you from Monday to Friday from 8 am - 6 pm.

 +49 6027 509-567

Mailing address: 
Mercedes ServiceCard GmbH & Co. KG - Mainparkstr. 2 - 63801 Kleinostheim - Germany

Phone numbers for Mercedes-Benz Service24h.

Below you will find the breakdown emergency numbers for your country.

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Service card
Icon: Service card application
Service card application
Icon: Fuel card
Fuel card
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About MSC