Your home dealer takes care of your fleet.
We take care of all questions concerning your ServiceCard.
If you have any questions about card matters, you are in good hands with us.
Both when on the road and when dealing with organisational issues in the aftermath of a card use.
Card stolen or lost?
Please contact us directly. Then you are on the safe side.
The free ServiceCard can be used nationwide, nationally and throughout Europe on your runs at authorised Mercedes-Benz partners in almost 40 countries*. It facilitates on-the-go services especially when you have a breakdown or workshop visit outside your home dealer network.
*Albania, Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Northern Macedonia (OSC), Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom
Yes The ServiceCard is available to you free of charge. No fees are charged for the use of the card either.
With the fuel card, customer-specific surcharges apply for refuelling and additional services. You can request these from the UTA Customer Service (+49 6027 509-660). UTA is our processing partner and provider of the fuel card with additional services.
A prerequisite for the use of refuelling and additional services is a contract with our partner UTA. Request your offer for a fuel card right here. We will be happy to advise you on the possibilities for an individual service package.
As a commercial vehicle customer, you must have at least one Mercedes-Benz truck in your fleet. Apply for your free service card right here.
After receipt of the completed and signed application, the data will be checked. Correct data entry is important for correct invoicing. Cards are usually issued and sent to you within a few working days.
As soon as we receive the signed card application, the card will be sent within a few working days. In case of missing data and need for clarification, this will be delayed accordingly. If you need to use the card before you receive it, please contact our Customer Service.
Use our online contact form on this page to notify us of your changes. Please be sure to state your customer number so that your data can be clearly assigned.
No. However, if the vehicle owner differs from the invoice recipient, this information must be provided in the application. The signature of the different vehicle owner is also required in the card application.
Simply use our online contact form on this page. Please be sure to include your customer number.
We will automatically send you a new card if you had to have your card locked. Of course, your services on the road are also ensured in the meantime:
No. The card can only be used if the vehicle owner matches the card holder. In the event of theft, please still have your card locked immediately via our 24-hour emergency call to lock cards +49 6027 509-666.
Whenever you use your ServiceCard, UTA creates your billing documents / collective invoice on the 15th day and at the end of the month.
UTA's billing records are composed of the following documents:
UTA is our card processing partner and your contractual partner. The workshop sends the invoice for services rendered to UTA for forwarding to you. UTA settles the invoice to the workshop and you pay UTA. If you use the card, you will receive a collective invoice from UTA every 14 days. The amount to be paid in each case can be found on the total amount sheet. The enclosed workshop invoices made out to you are your tax-relevant receipts.
Write us a message using the complaint form below.
We will then create a complaint and take care of an adjustment posting by the workshop.
This is currently not yet possible for owners of a service card. Owners of a fuel card can view their UTA collective billing receipts online in the exclusive area.
As a Mercedes ServiceCard customer, the €80 fee is usually waived in the event of a breakdown. In rare cases, there may be transmission problems with the breakdown notification by telephone. Contact our Customer Service using the complaint form. Our team will review the case and work to resolve it quickly.
Please use the complaint form below and inform us of your concern, stating the customer and invoice number. We will take care of quick clarification.
Please send us a message.
Our international customer service team will be happy to help you.
To open the contact form, first select your request.
Card reorder / additional card Product information Complaint Others
Any questions? We are there for you from Monday to Friday from 8 am - 6 pm.
Mercedes ServiceCard GmbH & Co. KG - Mainparkstr. 2 - 63801 Kleinostheim - Germany
Below you will find the breakdown emergency numbers for your country.